Frequently Asked Questions

Frequently Asked Questions

Got a question? We've got answers! If you can't find what you're looking for, feel free to contact us at Support@PoshPaws-uk.shop or call +447469782434.

Orders & Shipping

Q: How long will my order take to arrive?
A: We offer free standard shipping across the UK, with delivery in 5–8 business days from the date of dispatch.

Q: How will I know when my order has been dispatched?
A: You'll receive a shipping confirmation email with tracking details once your order is on its way.

Q: Do you ship outside the UK?
A: Currently, we ship to UK addresses only. We hope to expand internationally in the future — stay tuned!

Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible at Support@PoshPaws-uk.shop. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our Return Policy page for full details.

Q: How long does a refund take?
A: Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

Q: My item arrived damaged — what should I do?
A: We're so sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and we'll arrange a replacement or full refund.

Payments

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is it safe to pay on your website?
A: Absolutely. All transactions are processed through a secure, encrypted payment gateway and we never store your card details.

Q: What currency are prices shown in?
A: All prices are displayed in Euros (EUR).

Products

Q: Are your products safe for pets?
A: Yes! We carefully select all products to ensure they meet high safety and quality standards for your beloved pets.

Q: Do you sell food or treats?
A: Please browse our store for our current product range. Note that perishable items such as food and treats are non-returnable once opened.

Contact & Support

Q: How can I get in touch with you?
A: You can reach us by:

Q: How quickly will you respond to my enquiry?
A: We aim to respond to all messages within 24–48 business hours.